Refund policy

Thank you for shopping with Yeouu. We want you to be satisfied with your purchase. Please review this Return & Refund Policy carefully before requesting a return, exchange, cancellation, or refund.

1. Return Period

You may request a return within 30 days after the date your order is delivered.

To be eligible for a return, the product must:

Be unused, unworn, and in the same condition in which it was received;
Include the original packaging, accessories, manuals, labels, and other included materials;
Show no signs of installation, alteration, misuse, damage, or excessive handling; and
Be accompanied by a receipt, order confirmation, or other valid proof of purchase.

Products that do not meet these conditions may be refused or may qualify only for a partial refund where permitted by applicable law.

2. How to Request a Return

To request a return, contact us at support@Yeouu.com within 30 days after delivery.

Please include:

Your order number;
The email address used at checkout;
The product you wish to return;
The reason for the return; and
Clear photos or videos if the product is damaged, defective, or incorrect.

If your return is approved, we will provide return instructions and the appropriate return address.

Please do not return products without contacting us first. Products returned without prior authorization or sent to an unauthorized address may not be accepted or processed.

The business address displayed on our website is not automatically the return address. Always use the return address provided by our customer support team.

3. Damaged, Defective, or Incorrect Products

Please inspect your order promptly after delivery.

If a product arrives damaged, defective, incomplete, or different from what you ordered, contact us within 48 hours after delivery at support@Yeouu.com.

Please provide your order number and clear photos or videos showing:

The product and the reported issue;
The outer and inner packaging;
The shipping label; and
Any visible damage or missing components.

Please keep the product and all original packaging until we complete our review.

If we confirm that the product was damaged, defective, or incorrect, we may provide an appropriate replacement, refund, or other resolution. Yeouu will cover reasonable return shipping costs when the return results from a confirmed error on our part.

4. Non-Returnable Products

Unless otherwise required by applicable law, the following products cannot be returned:

Customized, personalized, or made-to-order products;
Products marked as final sale or non-returnable at the time of purchase;
Gift cards;
Products that have been used, installed, altered, damaged, or assembled after delivery;
Products returned without their original packaging, accessories, or included materials;
Products that present hygiene, health, or safety concerns after being opened or used;
Perishable goods, hazardous materials, and flammable liquids or gases; and
Products returned after the applicable 30-day return period.

Please contact us before purchasing if you are unsure whether a product is eligible for return.

5. Return Shipping Costs

If a return is requested because of a change of mind, an incorrect product selection, an unwanted product, or another reason not caused by Yeouu, the customer is responsible for the return shipping cost.

If the return results from a confirmed damaged, defective, or incorrect product, Yeouu will provide appropriate return instructions and cover reasonable return shipping costs.

Original shipping charges and expedited shipping charges are non-refundable unless the return results from a confirmed error on our part or applicable law requires otherwise.

We recommend using a trackable shipping service and keeping the shipping receipt until the return is completed. We are not responsible for unauthorized returns or return packages lost before reaching the designated return location.

6. Exchanges

The fastest way to obtain a different product is to request a return for the original product and place a new order after the return is approved.

If the product you received is damaged, defective, or incorrect, contact us before placing another order so that we can review the issue and provide an appropriate resolution.

Exchanges are subject to product availability and cannot be guaranteed.

7. Refund Review and Processing

After your return is received, we will inspect the product and notify you whether the refund has been approved.

If approved, the refund will be issued to the original payment method. Please allow up to 7 business days for us to process an approved refund.

Your bank, credit card issuer, or payment provider may require additional time to post the refund to your account. Processing times vary by financial institution and are outside our control.

Shipping charges, expedited delivery fees, gift-wrapping charges, and other non-product charges are not refundable unless otherwise stated or required by applicable law.

8. Partial Refunds

Where permitted by applicable law, we may issue a partial refund or refuse a return when:

The product shows signs of use, installation, alteration, or customer-caused damage;
The product is missing original packaging, accessories, manuals, or included parts;
The returned product is not in its original condition;
The return was sent after the applicable return period; or
The returned product differs from the product originally purchased.

Any deduction will be based on the condition of the returned product and the reduction in its value.

9. Late or Missing Refunds

If you have not received an approved refund:

Check your bank or payment account again;
Contact your credit card issuer or payment provider;
Contact your bank, as processing times may apply; and
Contact us at support@Yeouu.com if the refund still cannot be located.

10. Order Changes and Cancellations

If you need to change or cancel an order, contact us within 24 hours after placing it.

We will make reasonable efforts to assist you, but changes and cancellations cannot be guaranteed after an order has entered processing or has been shipped.

If an order has already shipped, it must be handled in accordance with the return procedures described in this policy.

11. Refused and Unclaimed Packages

If a package is refused, unclaimed, or returned because of an incorrect or incomplete address supplied by the customer, the customer may be responsible for the original shipping cost, return shipping cost, and reasonable reshipping costs where permitted by law.

Any approved refund will be processed after the returned package has been received and reviewed.