Shipping policy

Thank you for shopping with Yeouu. Please review our Shipping Policy for details about order processing, shipping methods, delivery times, tracking, and other important shipping information.

1. Order Processing Time

All orders are processed within 1–3 business days after payment has been successfully confirmed. Business days are Monday through Friday, excluding weekends and public holidays.

Order cut-off time: 5:00 PM Eastern Time (ET)

Time zone: Eastern Time (ET)

Orders placed after the cut-off time, on weekends, or on public holidays will be processed beginning on the next business day.

Order processing time does not include shipping time.

2. Shipping Methods and Delivery Times

We currently offer the following shipping options for eligible orders within the United States:

Standard Shipping

Estimated shipping time: 7–12 business days
Shipping cost for orders under $69: $9.99
Free standard shipping: Available on orders of $69 or more

Expedited Shipping

Estimated shipping time: 5–7 business days
Shipping cost: $19.99

Available shipping options and applicable charges will be displayed at checkout before you complete your purchase.

3. Estimated Total Delivery Time

Total delivery time includes both order processing time and shipping time.

Total delivery time = Processing time + Shipping time

Standard Shipping estimated total: 8–15 business days
Expedited Shipping estimated total: 6–10 business days

These delivery periods are estimates and are not guaranteed. Delivery may be affected by carrier operations, weather conditions, public holidays, peak shopping seasons, product availability, address problems, or other unforeseen circumstances.

4. Shipping Coverage

We currently ship only to eligible addresses within the United States.

At this time, we do not ship to countries or regions outside the United States. Orders submitted with an unsupported delivery address may be cancelled and refunded to the original payment method.

Shipping availability for certain territories, military addresses, PO boxes, or remote locations may depend on the available carrier services shown at checkout.

5. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number or tracking link.

Please allow additional time for the carrier’s tracking system to update after you receive the shipping confirmation email. A temporary delay in the first tracking update does not necessarily mean that the package has not been shipped.

6. Shipping Address Accuracy

Please make sure your shipping address is complete and accurate before submitting your order.

If you entered an incorrect shipping address, contact us at support@Yeouu.com within 24 hours after placing your order. We will make reasonable efforts to assist you before the order is processed.

Once an order has been processed or shipped, we cannot guarantee that the shipping address can be changed. Yeouu is not responsible for delivery problems caused by an incomplete or incorrect address submitted by the customer.

Additional shipping charges resulting from an incorrect address, an unclaimed package, or a customer-requested reshipment may be the customer’s responsibility where permitted by applicable law.

7. Delayed Shipments

If your order has not arrived within the expected delivery timeframe, please:

Review the tracking information provided in your shipping confirmation email;
Check whether the carrier has posted a delay, delivery attempt, or address-related notice;
Confirm that the shipping address on your order is correct; and
Contact us if there is no meaningful tracking update or you believe there is a problem with the shipment.

Please include your order number and the email address used at checkout. We aim to respond within 24 business hours.

8. Lost Packages

If tracking information indicates that a package may be lost in transit, contact us at support@Yeouu.com.

We may need to contact the shipping carrier and complete an investigation before providing a replacement, refund, or other resolution. Investigation times may vary depending on the carrier and circumstances.

9. Packages Marked as Delivered

If tracking shows that your package was delivered but you cannot locate it, please:

Check around the delivery location, mailbox, entrance, reception area, and other secure locations;
Ask household members, neighbors, building staff, or reception personnel whether they accepted the package;
Allow up to 48 hours, as some carriers may mark a package as delivered shortly before physical delivery; and
Contact the carrier and then contact us if the package remains missing.

We will make reasonable efforts to assist, but we cannot guarantee reimbursement for packages confirmed as correctly delivered by the carrier.

10. Damaged Packages or Products

If your package or product arrives damaged, contact us within 48 hours after delivery at support@Yeouu.com.

Please provide your order number and clear photos or videos of the product, packaging, shipping label, and visible damage. Keep the product and all original packaging until the issue has been reviewed.

11. Separate Shipments

Products from the same order may occasionally be shipped separately because of inventory location, package size, product availability, or fulfillment requirements.

If your order is divided into multiple shipments, you may receive more than one tracking number. You will not be charged additional shipping fees solely because we divide an order into separate shipments.

12. Order Changes and Cancellations

If you need to change or cancel an order, contact us within 24 hours after placing it.

We will make reasonable efforts to assist you, but changes and cancellations cannot be guaranteed after an order has entered processing or has been shipped.

13. Important Shipping Notes

Delivery times are calculated in business days, Monday through Friday.
Weekends and public holidays are not included in processing or shipping times.
Processing time and shipping time are separate and must be calculated together.
Delivery estimates are not guarantees.
Carrier delays, severe weather, address problems, peak shopping periods, and other circumstances outside our reasonable control may affect delivery.
Shipping charges, when applicable, are displayed at checkout before payment.